Shipping
Shipping Policy
For our customers, the sections below set out processing, delivery, and tracking. For help with this page, contact support@puracycypress.shop.
What customers should know about returns after delivery
We publish this returns after delivery guidance for customers using this website. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracycypress.shop.
How we handle processing and transit
For customers using this website, this section explains processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@puracycypress.shop.
How we handle delivery area
For customers using this website, this section explains delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@puracycypress.shop.
Our approach to tracking and addresses
For customers using this website, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@puracycypress.shop.
Information covering delivery issues
For purchases made through this website, our store applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact support@puracycypress.shop or 202-499-2670. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@puracycypress.shop.
Contact Information
Email: support@puracycypress.shop
Phone: 202-499-2670
Physical address: 1817 Hillcrest Dr, Bellevue, Nebraska, 68005, United States